Frequently Asked Questions

What are your items made out of?
All of our items are made with wool that is felted, either by needle felting or wet felting.
 
Are the earrings hypoallergenic?
Our earrings are now stainless steel & won't irritate most sensitive ears!
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Do you accept returns?
At the moment, we are not accepting returns. If your item(s) arrive damaged, please email us at feltthat23@gmail.com 

Do you offer local pickup?
Yes, we now offer a pickup option at checkout. Pickup location is at Match Made Coffee Bar in Edinburg on Closner. Hours are Mon-Friday 7am-12pm & Saturday 9am-12pm. Please pickup your order within 2 weeks.
You can also pickup at our upcoming markets, just send us a DM with your order number!
 
Do you take custom orders?
No. Taking custom orders would slow down production of inventory, so it’s not something we offer. 
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Do you offer wholesale?
Not currently, but once we get our inventory stocked up, we will be offering wholesale!